PRIVACY POLICY

            Care Support Workers (CSW) ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients, caregivers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By using our services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of personal and non-personal information:

• Personal Information: When you inquire about or use our caregiving services, we may collect your name, address, email address, phone number, date of birth, health information, payment details, and other relevant information required to provide our services.

• Caregiver Information: If you apply to work with CSW, we may collect details such as your name, contact information, work history, references, background checks, certifications, and other employment-related details.

• Automatically Collected Information: When you visit our website, we may collect data such as your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

• Third-Party Information: We may receive information from third parties, such as healthcare providers, family members, or authorized representatives who request services on behalf of a client.

 

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide and manage our caregiving services

• To communicate with you regarding inquiries, appointments, and service updates

• To process payments and maintain financial records

• To recruit, vet, and manage caregivers

• To improve our website, services, and overall customer experience

• To ensure compliance with legal and regulatory requirements

• To protect against fraudulent, unauthorized, or illegal activities

 

3. Sharing and Disclosure of Information

We do not sell or rent personal information to third parties. However, we may share your information under the following circumstances:

• With Caregivers and Staff: To facilitate the provision of caregiving services

• With Authorized Representatives: If a client has given permission for family members, legal guardians, or healthcare providers to receive updates

• With Service Providers: We may share information with trusted third parties who assist us in running our business, such as payment processors, IT support, and background check providers

• Legal Requirements: If required by law, court order, or governmental regulations, we may disclose personal information

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

 

4. Data Security

We implement reasonable security measures to protect personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
 

5. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once information is no longer needed, we take steps to securely delete or anonymize it.

 

6. Your Rights and Choices

Depending on applicable privacy laws, you may have the following rights:

• The right to access, update, or correct your personal information

• The right to request the deletion of your personal data (subject to legal obligations)

• The right to withdraw consent for processing where applicable

• The right to opt out of marketing communications

• The right to request a copy of your personal data

• To exercise any of these rights, please contact us at cswteam.ca@gmail.com.

 

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. These cookies help us analyze website traffic, remember preferences, and improve our services. You can adjust your browser settings to disable cookies; however, this may affect website functionality.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage users to read the privacy policies of any linked websites before providing personal information.

 

9. Confidentiality Regarding Medical Records

At CSW, we take the confidentiality of all client information, including medical records, very seriously. This section outlines our policy for safeguarding your personal and medical data.

• Confidentiality Commitment: All medical information provided to CSW is treated as confidential and is only accessible to caregivers and staff involved in delivering services to the client. This data will not be shared with third parties unless required by law or authorized by the client.

• Disclosure of Information: If a client chooses to disclose their medical information to CSW, it will be used solely for the purpose of providing safe and effective care. CSW will obtain the client’s written consent before sharing any medical records with authorized individuals or healthcare providers, unless otherwise mandated by law.

• Data Retention: Medical records and personal information are retained for as long as necessary to provide services or as required by law. Once the data is no longer needed, it will be securely destroyed or anonymized.

 

10. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If we discover that we have unintentionally collected data from a minor, we will take steps to delete it promptly.

 

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify users of significant updates by posting a revised version on our website with an updated effective date.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

• Customer Support Workers (CSW): 

• Email: cswteam.ca@gmail.com

• Location: Toronto, Canada
   

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.